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Fare & Classes

This corresponds to the base/full fare.

Cancellations

There is a ticket cancellation fee of 5% from the refunded ticket price.

Changes

The ticket can be changed at no cost within its period of validity. If the price of the new ticket is higher, the customer will pay the difference.

When the price of the new ticket is lower, the difference will be refunded to the customer.

Missing the train

In case of missing an Ave or Long Distance trains that are missed for causes not attributable to Renfe, those customers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, at no extra cost to customers, as long they travel in the same – or a lower – class as that of the original ticket.

Children under 14 who occupy a seat have a 40% discount on the Base Fare. This rate

it may request the adult to accompany the official document certifying the child’s age.

Children under 4 years that travel seated may travel acquiring a ticket rate “Child fare”.

Children under 4 years not occupy a seat do not need to buy a ticket through the website, however the family must request to our office or at the station the corresponding “free child ticket.”

All the children will have to be accompanied by an adult during the journey.

Ida-y-Vuelta

Round trip tickets have a 20% discount and are designed for people making return journeys with Ave, Mid and Long Distance & Avant Trains.

The only requirement is that the client will have to use the same two stations as points of departure and arrival within a maximum period of a calendar year from the date of purchase of the ticket.

Changes (for all classes)

Both journeys (outward and return) date & time can be changed independently, with no extra cost with the condition that the departure and destination stations remain the same and the journey is made within the period of validity

If there would be a price difference for the new ticket, the customer will have to pay the corresponding amount.

Cancellations

Both journeys (outward and return) can be cancelled independently, at a cost of 40% of the price of the ticket cancelled.

Missing the train

In case of missing an Ave or Long Distance trains that are missed for causes not attributable to Renfe, those customers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, at no extra cost to customers, as long they travel in the same – or a lower – class as that of the original ticket.

Promo

Promo fares allow a discount up to 70% for AVE and Long Distance Trains.

Changes

Not allowed.

Cancellations

Not allowed.

Club Rooms and Free Parking Benefit

Regardless of the class and train, these tickets do not offer these benefits.

Promo-Plus

Promo+ fares allow a discount up to 65% for AVE and Long Distance Trains

Changes

There is a change fee of 20% of the original ticket price. If the price of the new ticket is higher, the customer will pay the difference.

Cancellations

There is a cancellation fee of 30% of the ticket price.

Missing the train

In case of missing an Ave or Long Distance trains that are missed for causes not attributable to Renfe, those customers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, with an extra charge of 20% of the general/base fare allowing to traveling the same or a lower class as that of the original ticket.

Club Lounge

This ticket, entitles customers to use the Club Lounge, under the specified terms and conditions.

Free parking benefit

Regardless of the class and train, these tickets do not include these benefits.

Flexible

This fare maintains the same base price, however it proposes better changes and cancellation conditions for AVE and Long Distance trains.

Cancellations

There is a ticket cancellation fee of 5% from the refunded ticket price.

Changes

The ticket can be changed at no cost within its period of validity. If the price of the new ticket is higher, the customer will pay the difference.

When the price of the new ticket is lower, the difference will be refunded to the customer.

Missing the train

In case of missing an Ave or Larga Distancia trains that are missed for causes not attributable to Renfe, those customers who have arrived at the departure station at least 30 minutes before the scheduled train departure time will be given the option to travel on the next train with available seats, at no extra cost to customers, as long they travel in the same – or a lower – class as that of the original ticket.

This fare is sold on request mode. Please contact us for more information.

The four seats are sold together at a 60% discount of the general fare, although they may be occupied by a fewer number of passengers if desired, as long as the total fare for this offer is paid.

This offer is applicable to any route of any train that has four facing seats, with or without a table.

Changes

No ticket changes are allowed,

Cancellations

Tickets can be cancelled with a processing charge of 50% of the fare.

Pets can be brought along free of charge, with a maximum of one per passenger.

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