Customer Support

• Does Renfe have a phone helpline for emergencies or last-minute situations?

• How can I contact RailClick for Renfe?

  We are here for you. Reach us using the methods listed below. 

  Fill out the following contact form with as much detail as possible so that we can route your inquiry to the appropriate person and provide you with the best answer. We will respond within 24/48 working hours. 

  RailClick in the world: 

  America 

  • Argentina: (+54) 1139899509 
  • Bolivia: (+598) 24037075 
  • Brazil: (+55) 1132147510 
  • Canada: (+1) 6134168418 
  • Chile: (+56) 9 5933 8427 
  • Colombia: (+57) 6017702890 
  • Dominican Republic: (+1) 8299460978 
  • Ecuador: 0998149975
  • Guatemala: (+502) 23140917 
  • Mexico: (+52) 5557051717 
  • Panama: (+507) 8391865 
  • Paraguay: (+598) 24037075 
  • Peru: (+51) 989003033 
  • Puerto Rico: (+1) 7877771637 
  • United States: (+1) 2062587203 

  Asia/Pacific 

  • Australia: (+61) 280734496 
  • China: (+86) 1087551037 
  • Hong Kong: (+852) 2826 9228 
  • India: (+91) 11 23413661-62 
  • Indonesia: (+62) 2129079808 
  • Japan: (+81) 80-3206-2113 
  • Malaysia: (+60) 1902067828 
  • New Zealand: (+64) 48853501 
  • Philippines: (+63) 2 88969075 
  • Singapore: (+65) 31251754 
  • South Korea: (+82) 0507-1357-1640 
  • Taiwan: (+886) 801000000 
  • Thailand: (+66) 02-653-2050 

  Europe 

  • Austria: (+43) 720022120 
  • Belarus: (+7) 9257724355 
  • Croatia: (+389) 59928061 
  • Germany: (+49) 6031737630 
  • Greece: (+30) 211 100 2033 
  • Hungary: (+36) 1 2357615 
  • Italy: (+39) 351 8865017 
  • Lithuania: (+370) 69012444 
  • Portugal: (+351) 211 930 226 
  • Romania: (+40) 722221144 
  • Russia: (+7) 9257724355 

  Middle East and Africa 

  • South Africa: (+27) 83 290 8962 
• What is the European Commission Online Dispute Resolution platform for Renfe?