Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Renfe ticket?

• Will Renfe compensate me if my train is delayed?

  If your train is cancelled or delayed, you may be entitled to compensation. For more information on when you may be entitled to compensation, visit their Punctuality commitment page.

  You can make a claim directly with Renfe by using their contact form (only available in Spanish). Please include as much information about your journey as possible, such as:

  • Booking reference
  • Train number
  • What happened
  • Whether any additional expenses were incurred as a result of the delay or cancellation
• Do I get a refund from Renfe if my train is canceled?
• How can I cancel my Renfe ticket?
• How can I change my seat reservation with Renfe?
• How can I change my Renfe ticket?
• How long does it take to receive a refund from Renfe?
• What happens if I miss my connection due to a delay with Renfe?
• What happens if I miss my Renfe train?
• What should I do if there is a strike with Renfe?