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How can I cancel my ticket?

Cancellations are subject to the fare type chosen and your options are listed below:

AVE and Larga Distancia (long distance high-speed) / Avant (mid-distance high-speed) / Media Distancia (mid-distance) trains:

  • Premium: Up to 7 days before departure, free cancellation allowed. From 6 days before departure: cancellation with 5% penalty.
  • Elige Estandar/Confort: Tickets can be cancelled less a 30% fee.
  • Basico: This is the cheapest fare that unfortunately cannot be cancelled.
  • Adult one way: Until 1 hour before departure, cancellations allowed with 15% penalty.
  • Round trip: The whole booking can be cancelled less a 15% fee. If you cancel the outbound or return tickets separately, the fee is 40%.

AVLO (high-speed) trains:

  • Basico (Basic Fare): Cancellations are not allowed.

Where possible, you can cancel your booking by clicking on the link on the confirmation email.