FAQ's

Booking my tickets

• Which trains can I book?
• Can I register to book on your website?
• How can I receive my tickets if I have entered the wrong email address?
• What should I do if I haven’t received my tickets in more than 24 hours?
• How do I find the best prices?
• How can I book a train ticket?
• Is my booking confirmation required for travel?
• Can I buy a ticket for another person?
• Is it worth to book my tickets separately?
• How do e-tickets work?
• Where is my booking confirmation email?
• Do I need to print my tickets?
• Is it worth to wait and book my tickets together?
• What travel insurance do we offer and how do I make a claim?
• How will I receive my tickets?
• Which are the advantages of booking flexible tickets?
• What happens if I haven’t received my tickets?
• Can I book my tickets by phone?
• Can I book bus tickets using your website?
• What happens if I lose my tickets?
• Can I book my tickets once inside the train?
• How many passengers can I book at once?
• Are my details safe?
• What should I do if I get the “no solution” screen?
• Can I book ferry tickets using your website?
• Can seniors get any discounts or special fares?
• How can I change the language on the website?
• Why should I book with RailClick?

  RailClick offers great prices in a smart, straightforward package. 

  Your fees enable us to break new ground in rail by developing travel technology and digital tickets that save you time and money. Furthermore, as we are international, we can assist in your own language since we speak more than 20 languages. 

  RailClick will keep you on track no matter where you are.

• Can we get a special price if we are a group?
• When do cheap tickets become available?
• How do I change my personal details?
• Can I book a seat?