Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my Renfe ticket?
• Will Renfe compensate me if my train is delayed?
• Do I get a refund from Renfe if my train is canceled?
• How can I cancel my Renfe ticket?
• How can I change my seat reservation with Renfe?
• How can I change my Renfe ticket?
• How long does it take to receive a refund from Renfe?
• What happens if I miss my connection due to a delay with Renfe?

• What happens if I miss my Renfe train?

  If the fare allows changes, you can ask for exchanging your ticket at the station counter:

  The options are listed below:

  • AVE and Larga Distancia (long distance high-speed) / Avant (mid-distance high-speed) / Media Distancia (mid-distance) trains:

    • Premium: Free change included to be made no later than 30 minutes after departure.
    • Elige Estandar/Confort: These tickets can be changed no later than 30 minutes after departure by paying 30% of the new ticket.
    • Basico (Basic Fare): This is the cheapest fare, unfortunately, it cannot be changed.

  • AVLO (high-speed) trains:

    • Basico (Basic Fare): Changes are not allowed.

  For more information, please refer to the related article: How can I change my ticket?

• What should I do if there is a strike with Renfe?